No, all our customers are important to us and any size order is welcome at any time. You may order any item or combination of items you like.

No, you can purchase without creating a login and password, however, registering on our site allows you to log back in and view your order status, add items to shopping or wish lists and other site features. We will not use your login information or email address for any other purpose, so you can feel comfortable creating a login. See our Privacy and Security Policy for more information.

We accept Visa, MasterCard and Discover, Google Checkout, Paypal, Checks and USPS Postal Money Orders. You can find additional information on our Ordering and Payment Information page.

You may be able to find an answer to your question by visiting our Help Center, but you are also welcome to give us a call at 863-967-0042 or email us at info@auburnpet.com.

No, you may add items to your cart and proceed to the checkout page where you will be able to enter your zip code to estimate shipping charges for various shipping methods. Final shipping cost for your specific address will be displayed when you review your order prior to submitting it. Visit our Shipping Information page for complete details.

Most in-stock items can ship within 48 hours of when we receive the order and may even ship the same day depending on the time the order is received. If there is any delay, we will attempt to contact you by phone or email.

We try to keep items in stock at all times, however if for any reason an item is out of stock and cannot be shipped promptly, we will notify you by email or phone and let you know when we expect it to arrive. If you are not able to wait, you may cancel the item. You will not be charged for any additional shipping costs for sending backordered items in separate shipments.

Transit time is the actual length of time it takes for a package to arrive at your address after we hand it over to the shipping carrier (UPS, FedEx, USPS, etc.). Please also allow up to 48 hours for order processing and packaging, but most of the time we are able to ship even sooner.

We offer UPS Ground and 2nd Day Air and USPS Parcel Post. FedEx shipping is also available upon request, please email or call for more information.

Definitely! You can estimate shipping charges prior to checkout so you feel comfortable knowing what it will cost. You can also select a different shipping method at this time.

Yes, we offer a 14 day return policy on most items that are returned in their original, new condition. There are some exceptions such as books and DVDs, apparel items once placed on an animal, consumables once opened, etc. Please see our Returns page for complete information.

We double check all orders for accuracy and hope this never happens, however if you should receive an incorrect item, we will correct the error at our expense. Just visit our Returns page for complete instructions so we can get the correct item to you promptly.

Certainly! Our shopping cart is set up to figure shipping by total combined weight of items and in most cases will be very accurate. However, on larger orders, especially oversized items, there may be a better way to package your order to save costs, and we would be happy to calculate the best way to ship for you. The easiest way to do this is to give us a call to place your order so we can actually combine the items and calculate an accurate shipping cost to keep it as reasonable as possible for you.

No, we do not store any credit card information in our system for security reasons and to comply with credit card processing standards.

The 3 digit code is an additional security measure to help prevent fraudulent transactions. By being able to provide the 3-digit code, it assures the credit card is most likely to be in the possession of the actual person placing the order. The 3-digit number or your credit card information is used only for the specific transaction it is provided for, and is not retained in our system once the transaction is completed.

Due to federal regulations, we can only ship aerosols and some other restricted products by ground shipping (UPS Ground or USPS Parcel Post) and only within the continental U.S. In most cases, the product page will indicate if an item must be shipped by ground service.

We want you to be completely satisfied with your purchase. If we have sent you an incorrect item or if your package has arrived with shipping damage, please see the information we have provided on our Returns page so we can correct it promptly.

Not a problem, just go to the login box in the right column on every page, and look for the “forgot password” link.

Yes, we use industry standard 128 bit encryption to protect online transactions. Please visit our Privacy and Security Page for more information. You may see the URL web address change during the checkout process. This is normal, and indicates the shopping cart is processing your transaction over a secure connection. If at any time you have any concerns about ordering online, please don’t hesitate to give us a call and we’ll be happy to answer any questions you have.

We will send you a confirming email at the time you place your order. Once your order is shipped, you will also receive another email to let you know it is on the way. If you logged in or created a user name when you placed the order, you can also log back in to your account to view the order status at any time.

In order to add items to your shopping cart your computer‘s internet browser needs to have “cookies” enabled. Cookies are small text files that are stored temporarily so that the shopping cart can remember the items you have placed in it. You can enable cookies in your browser settings and it should then work fine. The help option in your browser can provide information on enabling cookies, but if you need assistance, please email or call us and we’ll be happy to help.

Definitely, we love to hear about your favorite products and welcome any suggestions.